This policy explains when refunds apply to purchases on ExamsExpress. Test credits are delivered to your account instantly on successful payment, which is why purchases are treated as final.
1. Purchases are final
Because paid test credits are added to your account and usable immediately, all purchases are final and non-refundable once payment succeeds, except in the limited cases below.
2. Limited exceptions
Regardless of the above, we will make it right in these cases:
- Duplicate charge — you were charged more than once for the same order.
- Payment captured but credits not delivered due to a technical error on our side, and we cannot deliver them.
- A package you were charged for was materially not as described.
3. What is not refundable
- Test credits that have already been used (a mock started or submitted).
- Purchases made with clearly-marked non-refundable or promotional offers.
- Change of mind after credits are delivered.
4. How to request
Email support@examsexpress.in with your registered mobile / email and order number, describing the issue. We review eligible cases and, where a refund is due, process it to your original payment method.
5. Processing time
Approved refunds are initiated promptly; the amount typically reflects in your account within 5–7 business days, depending on your bank / payment provider. On a refund, the related test credits are revoked.
6. Cancellations
A pending (unpaid) order can be abandoned at any time; nothing is charged until you complete payment.
7. Contact
Questions about a refund: support@examsexpress.in · Grievance Officer: [Grievance Officer Name], grievance@examsexpress.in.